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Dubai Financial Services Authority (DFSA): Contents

Dubai Financial Services Authority (DFSA)
Rulebook Modules
Prudential — Investment, Insurance Intermediation and Banking Module (PIB) [VER33/02-19]
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Financial Markets Tribunal

Whole SectionText only Print Print Manager Link

(1 version)
Dec 9 2012 onwards

PIB A4.1 Guidance

Whole Section PDF

The definitive version of DFSA handbook text is the PDF version as that is the text of the instrument as made and published by the DFSA.

To view past versions of this module in PDF format, please visit the Archive.

1. Depending on an Authorised Firm'sG nature, scale, frequency, and complexity of Credit RiskG granted or incurred, the Credit RiskG policy of an Authorised FirmG should address the following elements:
a. how, with particular reference to its activities, the Authorised FirmG defines and measures Credit RiskG ;
b. the Authorised Firm'sG business aims in incurring Credit RiskG including:
i. identifying the types and sources of Credit RiskG to which the Authorised FirmG wishes to be exposed (and the limits on that ExposureG ) and those to which the Authorised FirmG wishes not to be exposed;
ii. specifying the level of diversification required by the Authorised FirmG and the Authorised Firm'sG tolerance for risk concentrations and the limits on those ExposuresG and concentrations; and
iii. stating the risk-return that the Authorised FirmG is seeking to achieve on Credit RiskG ExposuresG ;
c. types of facilities to be offered, along with ceilings, pricing, profitability, maximum maturities and maximum debt-servicing ratios for each type of lending;
d. a ceiling for the total loan portfolio, in terms, for example, of the loan-to-deposit ratio, undrawn commitment ratio, a maximum dollar amount or a percentage of capital base;
e. portfolio limits for maximum aggregate ExposuresG by country, industry, category of borrower/CounterpartyG (e.g. banks, non-bank financial institutions, corporates and retail), product (e.g. property lending), GroupsG of related parties and single borrowers;
f. limits, terms and conditions, approval and review procedures and records kept for ConnectedG lending — all Authorised FirmsG should have a formal policy statement, endorsed by the Governing BodyG , on such lending covering these matters;
g. types of acceptable CollateralG , loan-to-value ratios and the criteria for accepting guarantees; and
h. how Credit RiskG is assessed both when credit is granted or incurred and subsequently, including how the adequacy of any security and other risk mitigation techniques are assessed;
i. the detailed limit structure for Credit RiskG , which should:
i. address all key risk factors, including intra-GroupG ExposuresG ;
ii. be commensurate with the volume and complexity of activity; and
iii. be consistent with the Authorised Firm'sG business aims, historical performance, and the level of capital the Authorised FirmG is willing to risk;
j. procedures for:
i. approving new products and activities which give rise to Credit RiskG ;
ii. regular risk position and performance reporting;
iii. limit exception reporting and approval; and
iv. identifying and dealing with problem ExposuresG ;
k. the allocation of responsibilities for implementing the Credit RiskG policy and for monitoring adherence to, and the effectiveness of, the policy; and
l. the required information systems, staff and other resources.
2. The Credit RiskG policy should emphasize the principles of prudence and should be enforced consistently. The policy and its implementation should ensure that credit facilities are only granted to credit-worthy customers and that risk concentrations are avoided.
3. The Credit RiskG strategy and policy need to be clearly disseminated to, and understood by all relevant staff.
4. The Credit RiskG policy of an Authorised FirmG should clearly specify the delegation of its credit approval authorities. Credit authority thus delegated should be appropriate for the products or portfolios assigned to the credit committee or individual credit officers and should be commensurate with their credit experience and expertise. An officer's credit authority may, however, be increased on the basis of his or her track record. An Authorised FirmG should ensure that credit authority is required for acquiring any types of credit ExposuresG , including the use of Credit DerivativesG for hedging or income generation.
5. Credit authority delegated to the credit committee and each credit officer should be subject to regular review to ensure that it remains appropriate to current market conditions and the level of their performance.
6. An Authorised Firm'sG remuneration policies should be consistent with its Credit RiskG strategy. The policies should not encourage officers to generate short-term profits by taking an unacceptably high level of risk.

Counterparty RiskG assessment

7. The Authorised FirmG should make a suitable assessment of the risk profile of its CounterpartiesG . The factors to be considered will vary according to both the type of credit and CounterpartyG such as whether the CounterpartyG is a company or a sovereign CounterpartyG and may include:
a. the purpose of the credit and the source of repayment;
b. an assessment of the skill, integrity and quality of management and overall reputation of the CounterpartyG ;
c. the legal capacity of the CounterpartyG to assume the liability to the Authorised FirmG ;
d. an assessment of the nature and amount of risk attached to the CounterpartyG in the context of the industrial sector or geographical region or country in which it operates and the potential impact on the CounterpartyG of political, economic and market changes; this assessment may include consideration of the extent and nature of the Counterparty'sG other financial obligations;
e. the Counterparty'sG repayment history as well as an assessment of the Counterparty'sG current and future capacity to repay obligations based on financial statements, financial trends, cash flow projections and the potential impact of adverse economic scenarios;
f. an analysis of the risk-return trade-off, with regard to the proposed price of the credit facility;
g. the proposed terms and conditions attached to the granting of credit, including on-going provision of information by the CounterpartyG , covenants attached to the facility, the adequacy and enforceability of CollateralG and guarantees; and
h. the Authorised Firm'sG existing ExposureG to the individual CounterpartyG , sector, country or product and the availability of credit given ExposureG limits.
8. An Authorised FirmG should document any variation from the usual credit policy.
9. An Authorised FirmG involved in loan syndications or consortia should not rely on other parties' assessments of the Credit RisksG involved but should conduct a full assessment against its own Credit RiskG policy.
10. An Authorised FirmG granting credit to obligors in other countries should be cognisant of the additional risks — country risk and transfer risk — involved in such credits. An Authorised FirmG should therefore consider the environment — economic and political — in the relevant countries, the potential effect of changes thereto on the obligors' ability to service the credit and the contagion effects in regions where economies are closely related.
11. The exception reporting should be adequately supported by a management reporting system whereby relevant reports on the credit portfolio are generated to various levels of management on a timely basis.
12. Connected CounterpartiesG should be identified and the procedures for the management of the combined Credit RiskG considered. It may be appropriate for Authorised FirmsG to monitor and report the aggregate ExposureG against combined limits in addition to monitoring the constituent ExposuresG to the individual CounterpartiesG .
13. An Authorised FirmG should consider whether it needs to assess the credit-worthiness of suppliers of goods and services to whom it makes material prepayments or advances.

Risk assessment: DerivativeG CounterpartiesG

14. An Authorised FirmG should include in its Credit RiskG policy an adequate description of:
a. how it determines with which derivative CounterpartiesG to do business;
b. how it assesses and continues to monitor the credit-worthiness of those CounterpartiesG ;
c. how it identifies its actual and contingent ExposureG to the CounterpartyG ; and
d. whether and how it uses credit loss mitigation techniques, e.g. margining, taking security or CollateralG or purchasing credit insurance.
15. In assessing its contingent ExposureG to a CounterpartyG , the Authorised FirmG should identify the amount which would be due from the CounterpartyG if the value, index or other factor upon which that amount depends were to change.
16. An Authorised FirmG should clearly specify the delegation of its credit approval authorities. Credit authority thus delegated should be appropriate for the products or portfolios assigned to the credit committee or individual credit officers and should be commensurate with their credit experience and expertise. An officer's credit authority may, however, be increased on the basis of his her track record. An Authorised FirmG should ensure that credit authority is required for acquiring any types of credit ExposuresG , including the use of Credit DerivativesG for hedging or income generation.
17. Credit authority delegated to the credit committee and each credit officer should be subject to regular review to ensure that it remains appropriate to current market conditions and the level of their performance.

Credit approval procedures

18. An Authorised FirmG should adhere closely to the "Know Your Customer" principle and should not lend purely on name and relationship without a comprehensive assessment of the credit quality of the borrower.
19. Credit decisions should be supported by adequate evaluation of the borrower's repayment ability based on reliable information. Sufficient and up-to-date information should continue to be available to enable effective monitoring of the account.
20. All credits should be granted on an arm's length basis. Credits to related borrowers should be monitored carefully and steps taken to control or reduce the risks of ConnectedG lending.
21. An Authorised FirmG should not rely excessively on CollateralG or guarantees as Credit RiskG mitigants. Such Credit RiskG mitigants may provide secondary protection to the lender if the borrower defaults, the primary consideration for credit approval should be the borrower's debt-servicing capacity.
22. An Authorised FirmG should be sensitive to rapid expansion of specific types of lending. Such trends may often be accompanied by deterioration of credit standards and thus merit increased focus on more marginal borrowers.
23. An Authorised FirmG should ensure through periodic independent audits that the credit approval function is being properly managed and that credit ExposuresG comply with prudential standards and internal limits. The results of such audits should be reported directly to the Governing BodyG , the credit committee or senior management as appropriate.

Risk control

24. An Authorised FirmG should consider setting credit limits for maximum ExposuresG to single and Connected CounterpartiesG , as well as limits for aggregate ExposuresG to economic sectors, geographic areas, and on total Credit RiskG arising from specific types of products. By limiting ExposuresG in these categories, an Authorised FirmG can manage credit ExposureG more carefully and avoid excessive concentrations of risk.
25. The Credit RiskG policy of an Authorised FirmG should include a policy to control and monitor Large ExposuresG and other risk concentrations. An Authorised FirmG should carefully manage and avoid excessive risk concentrations of various kinds. These include ExposureG to:
a. individual borrowers (in particular ExposureG exceeding 10% of the firm's capital base);
b. GroupsG of borrowers with similar characteristics, economic and geographical sectors; and
c. types of lending with similar characteristics (e.g. those based on assets with similar price behaviour).
26. Notwithstanding the Concentration RiskG limit specified as part of the prudential RulesG on Large ExposuresG , Authorised FirmsG should exercise particular care in relation to facilities exceeding 10% of capital base.
27. Authorised FirmsG should recognise and control the Credit RiskG arising from their new products and services. Well in advance of entering into business transactions involving new types of products and activities, they should ensure that they understand the risks fully and have established appropriate Credit RiskG policies, procedures and controls, which should be approved by the Governing BodyG or its appropriate delegated committee. A formal risk assessment of new products and activities should also be performed and documented.
28. An Authorised FirmG in CategoryG 1, 2, 3A or 5 is also subject to concentration limits and notification requirements as spelt out in PIB chapter 4.

Risk measurement

29. An Authorised FirmG should measure its Credit RiskG using a robust and consistent methodology, which should be described in its Credit RiskG policy. The Authorised FirmG should consider whether the measurement methodology should be back-tested and the frequency of any such back-testing.
30. An Authorised FirmG should also be able to measure its total ExposureG across the entire credit portfolio or within particular categories such as ExposuresG to particular industries, economic sectors or geographical areas.
31. Where an Authorised FirmG is a member of a GroupG , the GroupG should be able to monitor credit ExposuresG on a consolidated basis.
32. An Authorised FirmG should have the capability to measure its credit ExposureG to individual CounterpartiesG on at least a daily basis.
33. Authorised FirmsG should analyse their credit portfolios to identify material inter-dependencies which can exaggerate risk concentrations. The importance can be illustrated by the contagion effects that a substantial decline in property or stock prices may have on the default rate of those commercial and industrial loans which rely heavily on such types of CollateralG .
34. Authorised FirmsG should establish a system of regular independent credit and compliance audits. These audits should be performed by independent parties, e.g. internal audit and compliance, which report to the Governing BodyG or the audit committee.
35. Credit audits should be conducted to assess individual credits on a sampling basis and the overall quality of the credit portfolio. Such audits are useful for evaluating the performance of account officers and the effectiveness of the credit process. They can also enable Authorised FirmsG to take early measures to protect their loans.

Risk monitoring

36. An Authorised FirmG should implement an effective system for monitoring its Credit RiskG , which should be described in its Credit RiskG policy. The system may monitor the use of facilities, adherence to servicing requirements and covenants, and monitor the value of CollateralG and identify problem accounts.
37. An Authorised FirmG should consider the implementation of a system of management reporting which provides relevant, accurate, comprehensive, timely and reliable Credit RiskG reports to relevant functions within the Authorised FirmG .
38. Adequacy and sophistication of Credit RiskG measurement tools required depends on the complexity and degree of the inherent risks of the products involved. An Authorised FirmG should have information systems and analytical techniques that provide sufficient information on the risk profile and structure of the credit portfolio. These should be flexible to help Authorised FirmG to identify risk concentrations. To achieve this, an Authorised FirmG system should be capable of analysing its credit portfolio by the following characteristics:
a. size of ExposureG ;
b. ExposureG to GroupsG of related borrowers;
c. products;
d. sectors, e.g. geographic, industrial;
e. borrowers' demographic profile for consumer credits, e.g. age or income group, if appropriate;
f. account performance;
g. internal credit ratings;
h. outstandings versus commitments; and
i. types and coverage of CollateralG .
39. An Authorised FirmG should have procedures for taking appropriate action according to the information within the management reports, such as a review of CounterpartyG limits.
40. Particular attention should be given to the monitoring of credit that does not conform to usual Credit RiskG policy, or which exceeds predetermined credit limits and criteria, but is sanctioned because of particular circumstances. Unauthorised exceptions to policies, procedures and limits should be reported in a timely manner to the appropriate level of management.
41. Individual credit facilities and overall limits and sub-limits should be periodically reviewed in order to check their performance and appropriateness for both the current circumstances of the CounterpartyG and in the Authorised Firm'sG current internal and external economic environment. The frequency of review will usually be more intense for higher-risk CounterpartiesG or larger ExposuresG or in fluctuating economic conditions.
42. An Authorised FirmG should have in place a system for monitoring the overall quality of its Credit RiskG ExposuresG under normal and stressful conditions. There should also be a reporting system which alerts management to aggregate ExposuresG approaching various pre-set portfolio limits.
43. An Authorised FirmG should be mindful of business and economic cycles and regularly stress-test their portfolios against adverse market scenarios. Adequate contingency planning should be developed in conjunction with stress-testing to address the possibility of crises developing in a very rapid fashion.
44. Appropriate stress testing of credit ExposuresG can be an essential part of the credit management process. Examination of the potential effects of economic or industry downturns, market events, changes in interest rates, changes in foreign exchange rates and changes in liquidity conditions can provide valuable information about an Authorised Firm'sG Credit RiskG . This information can be utilised to inform the Authorised Firm'sG on-going credit strategy.
45. As new techniques for Credit RiskG management, monitoring and reporting are developed, the Authorised FirmG should ensure they are tested and evaluated before undue reliance is placed upon them.
46. Where the account officer for a credit (or customer relationship manager, branch manager or similar) moves on, the incoming officer should carry out a take-over review. The review should cover inter alia the credit-worthiness of the borrowers, the adequacy of the documentation, compliance with covenants, performance of each loan and the existence and value of any CollateralG .

Problem ExposuresG

47. An Authorised FirmG should have processes for the timely identification and management of problem ExposuresG . These processes should be described in the Credit RiskG policy.
48. An Authorised FirmG involved in providing credit should establish a dedicated unit to handle the recovery and work-out of problem loans and should establish policies for the referral of loans to this unit.
49. An Authorised FirmG should ensure that its loan portfolio is properly classified and has an effective early-warning system for problem loans.
50. An Authorised FirmG should develop and implement internal risk rating systems for managing Credit RiskG . The rating system should be consistent with the nature, size and complexity of the Authorised Firm'sG activities. In using internal risk ratings, an Authorised FirmG should seek to achieve a high granularity in the rating system and adopt multiple grades for loans that are not yet irregular and to develop the ability to track the migration of individual loans through the various internal credit ratings.
51. Depending on the size and nature of the Authorised FirmG , it may be appropriate for problem ExposuresG to be managed by a specialised function, independent of the functions that originate the business or maintain the on-going business relationship with the CounterpartyG .
52. ExposuresG identified as problems or potential problems should be closely monitored by management, and an Authorised FirmG should set out, for example, whether a loan grading system or a watch or problem list is used and, in the latter case, the criteria for adding an asset to or taking an asset off that list.
53. It is recommended that Authorised FirmsG establish a dedicated unit to handle the recovery and work-out of problem loans and put in place policies for the referral of loans to this unit.
54. An Authorised FirmG should have adequate procedures for recovering ExposuresG in arrears or those which had provisions made against them. These should allocate responsibility both internally and externally for its arrears management and recovery and define the involvement of the Authorised Firm'sG solicitors.
55. Requirements relating to provisioning against loss on problem ExposuresG are covered in PIB chapter 4.

Risk mitigation

56. Various methods can be used to mitigate Credit RiskG , such as taking security or CollateralG , obtaining a guarantee from a third party, purchasing insurance or Credit DerivativesG . Authorised FirmsG should view these as complementary to, rather than a replacement for, thorough credit analysis and procedures.
57. In controlling Credit RiskG , an Authorised FirmG may utilise certain mitigation techniques. Normally, they include:
a. accepting CollateralG , standby letters of credit and guarantees;
b. entering into NettingG arrangements,
c. setting strict loan covenants; and
d. using Credit DerivativesG and other hedging instruments.
58. In determining which types of credit mitigation techniques should be used, firms should also consider:
a. their own knowledge and experience in using such techniques;
b. cost-effectiveness;
c. type and financial strength of the CounterpartiesG or IssuersG ;
d. correlation with the underlying credits;
e. availability, liquidity and realisability of the credit mitigation instruments;
f. the extent to which legally recognised documentation, e.g. ISDA Master Agreement, can be adopted; and
g. the degree of supervisory recognition of the mitigation technique.
59. While mitigation through CollateralG and guarantees is usually dealt with at the time of granting of credits, Credit DerivativesG and NettingG are often employed after the credit is in place, or used to manage the overall portfolio risk. When the mitigation arrangements are in place they should then be controlled. Authorised FirmsG should have written policies, procedures and controls for the use of credit mitigation techniques. They should also ensure adequate systems are in place to manage these activities.
60. Authorised FirmsG should revalue their CollateralG and mitigation instruments on a regular basis. The method and frequency of revaluation depends on the nature of the hedge and the products involved.
61. If an Authorised FirmG takes security or CollateralG , on credit facilities, appropriate policies and procedures should be documented covering:
a. the types of security or CollateralG considered;
b. procedures governing the valuation and revaluation of security or CollateralG including the basis of valuation;
c. policies governing the taking of security or CollateralG , including obtaining appropriate legal title; and
d. policies governing possession of security or CollateralG .
62. The value of security and CollateralG should be monitored at an appropriate frequency. For example, commercial property might be revalued annually, whereas SecuritiesG provided as CollateralG should be marked to market usually on a daily basis. Residential property may not need to be revalued annually, but information should be sought as to general market conditions.
63. When taking CollateralG in support of an ExposureG , an Authorised FirmG should ensure that legal procedures have been followed, to ensure the CollateralG can be enforced if required.
64. An Authorised FirmG should consider the legal and financial ability of a guarantor to fulfil the guarantee if called upon to do so.
65. An Authorised FirmG should analyse carefully the protection afforded by risk mitigants such as NettingG agreements or Credit DerivativesG , to ensure that any residual Credit RiskG is identified, measured, monitored and controlled.
66. An Authorised FirmG providing mortgages at high loan-to-value ratios should consider the need for alternative forms of protection against the risks of such lending, including mortgage indemnity insurance, to protect against the risk of a fall in the value of the property.

Record keeping

67. The Authorised FirmG should maintain appropriate records of:
a. credit ExposuresG , including aggregations of credit ExposuresG , by:
i. GroupsG of Connected CounterpartiesG ; and
ii. types of CounterpartyG as defined, for example, by the nature or geographical location of the CounterpartyG ;
b. credit decisions, including details of the facts or circumstances upon which a decision was made; and
c. information relevant to assessing current credit quality.
68. Credit records should be retained for at least six years, subject to any requirement in the RulesG requiring such records to be kept for a longer period.
69. It is important that sound and legally enforceable documentation is in place for each credit agreement as this may be called upon in the event of a default or dispute. An Authorised FirmG should therefore consider whether it is appropriate for an independent legal opinion to be sought on documentation used by the Authorised FirmG . Documentation should be in place before the Authorised FirmG enters into a contractual obligation or releases funds.

Country and transfer risk ExposureG

70. PIB chapter 4 does not provide limits on the size of an Authorised Firm'sG ExposureG to a particular country or region. However, an Authorised FirmG which has Large ExposuresG in a country or region should include in its Credit RiskG policy:
a. the geographical areas in which the Authorised FirmG does or intends to do business;
b. its definition of Credit RiskG ExposureG and transfer risks (such as exchange restrictions) associated with doing business in each country or region;
c. how to measure its total ExposureG in each country or region and across several countries or regions;
d. the types of business the Authorised FirmG intends to undertake in each country or region;
e. limits on ExposuresG to an individual country or region which the Authorised FirmG deals with, and sub-limits for different types of business if appropriate;
f. the procedure for setting and reviewing country or regional limits; and
g. the process by which the Authorised Firm'sG actual country or regional ExposuresG will be monitored against limits and the procedure to be followed if the limits are breached.
71. When setting country or regional limits, an Authorised FirmG should consider:
a. the economic and political circumstances prevailing in the country or region;
b. the transfer risks associated with any particular country or region;
c. the type and maturity of business undertaken by the Authorised FirmG in a particular country or region;
d. the Authorised Firm'sG existing concentration of country or regional risk;
e. the source of funding for the country or regional ExposureG ; and
f. sovereign or other guarantees offered.


72. Depending upon the nature of the Authorised FirmG and its business, the Authorised Firm'sG provisioning policy should set out:
a. who has responsibility for reviewing the provisioning policy and approving any changes;
b. how frequently the policy should be reviewed;
c. when the review will take place, including the circumstances in which a review might be more frequent;
d. who has primary responsibility for ensuring the provisioning policy remains appropriate, including any division of responsibilities;
e. the areas of its business to which the provisioning policy relates — it should include both on balance sheet and off balance sheet ExposuresG and assets;
f. where it takes different approaches to different lines of its business and the key features of those differences;
g. who has responsibility for monitoring its asset portfolio on a regular basis in order to identify problem or potential problem assets and the factors it takes into account in identifying them;
h. whether a loan grading system or a watch or problem list is used and, in the latter case, the criteria for adding an asset to or taking an asset off that list;
i. the extent to which the value of any CollateralG , guarantees or insurance which the Authorised FirmG holds affects the need for or size of provision;
j. on what basis the Authorised FirmG makes its provisions, including the extent to which the level of provisioning is left to managerial judgement or to a committee or involves specified formulae and the methodologies or debt management systems and other formulae used to determine provisioning levels for different business lines and the factors applied within these methodologies;
k. who is responsible for ensuring that the Authorised Firm'sG provisioning policy is being implemented properly, and the measures the Authorised FirmG has in place if its provisioning polices are not adhered to;
l. who is responsible for the regular reviews of the Authorised Firm'sG specific and general provisions and who decides whether provision levels are satisfactory. The reviews should take account of changes in the status of the ExposuresG and potential losses and changes in the conditions associated with them;
m. the reports used to enable management to ensure that the Authorised Firm'sG provisioning levels remain satisfactory, the frequency and purpose of those reports and their circulation;
n. the procedures for recovering ExposuresG in arrears or ExposuresG which have had provisions made against them, including who has responsibility both internally and externally for its arrears management and recovery and the involvement of the Authorised Firm'sG solicitors;
o. the procedures and methodologies for writing off and writing back provisions, including treatment of interest and who has the relevant responsibility for determining these;
p. the frequency of any review of its write off experience against provisions raised; such a review can help identify whether an Authorised Firm'sG policies result in over or under provisioning across the business cycle, and contribute to a general review of an Authorised Firm'sG provisioning policy and the design of any loan grading systems, Credit RiskG models, and risk pricing; and
q. the Authorised Firm'sG procedures and methodologies for calculating and raising provisions for contingent and other liabilities, how frequently they should be reviewed and who has the relevant responsibilities. Other liabilities include the crystallisation of contingent liabilities such as acceptances, endorsements, guarantees, performance bonds, indemnities, irrevocable letters of credit and the confirmation of documentary credits.
73. Provisions may be general (against the whole of a given portfolio) or specific (against particular ExposuresG identified as bad or doubtful), or both. The DFSAG expects contingent liabilities and anticipated losses to be recognised in accordance with the applicable accounting standards.
74. Appropriate systems and controls for provisions vary with the nature, scale and complexity of the credit granted. An Authorised FirmG for which the extension of credit is a substantial part of its business is expected to have greater regard to developing, implementing and documenting a provisioning policy than an Authorised FirmG for which Credit RiskG is incidental to the operation of its business.
75. The DFSAG recognises that the frequency with which an Authorised FirmG reviews its provisioning policy once it has been established will vary from firm to firm. However, the DFSAG expects an Authorised FirmG to review its policy to ensure it remains appropriate for the business it undertakes and the economic environment in which it operates. The provisioning policy should be reviewed at least annually by the Governing BodyG .
Derived from RM111/2012 (Made 15th October 2012). [VER20/12-12]