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Dubai Financial Services Authority (DFSA): Contents

Dubai Financial Services Authority (DFSA)
Rulebook Modules
Conduct of Business Module (COB) [VER33/07-19]
Sourcebook Modules
Consultation Papers
Policy Statements
DFSA Codes of Practice
Amendments to Legislation
Media Releases
Financial Markets Tribunal

Whole SectionText only Print Print Manager Link

(1 version)
Jul 1 2008 onwards

COB 7.11.5

Whole Section PDF

The definitive version of DFSA handbook text is the PDF version as that is the text of the instrument as made and published by the DFSA.

To view past versions of this module in PDF format, please visit the Archive.

An InsurerG must:

(a) handle claims fairly and promptly;
(b) keep the ClientG informed of the progress of the claim;
(c) not reject a claim unreasonably;
(d) if only part of a claim is accepted:
(i) provide a clear statement about the part of the claim that is accepted; and
(ii) give clear reasons for rejecting that part of the claim that has not been accepted; and
(e) settle the claim promptly.
Derived from DFSA RM56/2008 (Made 1st July 2008). [VER14/07-08]