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Dubai Financial Services Authority (DFSA): Contents

Dubai Financial Services Authority (DFSA)
Rulebook Modules
Conduct of Business Module (COB) [VER33/07-19]
Sourcebook Modules
Consultation Papers
Policy Statements
DFSA Codes of Practice
Amendments to Legislation
Media Releases
Financial Markets Tribunal

Whole SectionText only Print Print Manager Link

(1 version)
Jul 1 2008 onwards

COB 7.11.4

Whole Section PDF

The definitive version of DFSA handbook text is the PDF version as that is the text of the instrument as made and published by the DFSA.

To view past versions of this module in PDF format, please visit the Archive.

Where an Insurance IntermediaryG handles insurance claims it must:

(a) on request, give the ClientG reasonable guidance in pursuing a claim under the relevant policy;
(b) handle claims fairly and promptly and keep the ClientG informed of progress;
(c) inform the ClientG in writing, with an explanation, if it is unable to deal with any part of a claim; and
(d) forward settlement of any claim, as soon as reasonably practicable, once it has been agreed.
Derived from DFSA RM56/2008 (Made 1st July 2008). [VER14/07-08]