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Dubai Financial Services Authority (DFSA): Contents

Dubai Financial Services Authority (DFSA)
Rulebook Modules
General Module (GEN) [VER44/07-19]
Sourcebook Modules
Consultation Papers
Policy Statements
DFSA Codes of Practice
Amendments to Legislation
Media Releases
Financial Markets Tribunal

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(1 version)
Jul 1 2008 onwards

GEN 9.2 Complaints handling procedures for Retail Clients

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The definitive version of DFSA handbook text is the PDF version as that is the text of the instrument as made and published by the DFSA.

To view past versions of this module in PDF format, please visit the Archive.

Written Complaints handling procedures
GEN 9.2.1
GEN 9.2.2
GEN 9.2.3
GEN 9.2.4
Resolution of Complaints
GEN 9.2.5
GEN 9.2.6
Employees handling Complaints
GEN 9.2.7
GEN 9.2.8
Complaints involving other Authorised Firms or Regulated Financial Institutions
GEN 9.2.9
GEN 9.2.10
Retail Client awareness
GEN 9.2.11
Retention of records
GEN 9.2.12
GEN 9.2.13
Systems and controls
GEN 9.2.14