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Dubai Financial Services Authority (DFSA): Contents

Dubai Financial Services Authority (DFSA)
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General Module (GEN) [VER39/05-17]
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  Versions
(1 version)
 
Jul 1 2008 onwards

GEN 9 Complaints Handling and Dispute Resolution

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The definitive version of DFSA handbook text is the PDF version as that is the text of the instrument as made and published by the DFSA.


Contents:
GEN 9.1 Application
GEN 9.1.1
GEN 9.2 Complaints handling procedures for Retail Clients
Written Complaints handling procedures
Resolution of Complaints
Employees handling Complaints
Complaints involving other Authorised Firms or Regulated Financial Institutions
Retail Client awareness
Retention of records
Systems and controls
Outsourcing
GEN 9.3 Complaints recording procedures for Professional Clients
GEN 9.3.1
GEN 9.3.2